JobHops sells digital products — resume templates, unlocked PDF downloads, and time-limited career passes. Because these are delivered instantly and consumed immediately, our refund policy is designed to be fair to customers while accounting for the one-time-use nature of the product.
1. Resume passes (One-Time Pass ₹299, 30-Day Access Pass ₹599)
A One-Time Pass lets you save and export one clean resume PDF, with edits open for 14 days from your first save; you can re-download that PDF at any time afterwards. A 30-Day Access Pass gives unlimited resumes and downloads for 30 days from purchase. Neither renews.
- No refund once a clean PDF is downloaded. Because the deliverable is a digital file, we cannot “take it back” once you have it.
- Full refund if unlock failed: if your payment succeeded but the pass did not activate on your account because of a technical error on our side, and you have not downloaded a clean PDF, we will refund the full amount.
2. LinkedIn Optimizer (₹199) and Career Pass (₹899)
Both are one-time payments with no auto-renewal. The LinkedIn Optimizer has no expiry. The Career Pass is a 30-day bundle covering the unlimited Resume Builder, LinkedIn Optimizer and unlimited Interview Prep (the Job Tracker is free for everyone), starting from the moment of purchase.
Within the first 7 days of purchase, we'll refund the full amount on request if you've not downloaded more than one clean PDF. Failed activations are always refunded in full.
3. ATS Checker
The ATS Checker is free. Nothing to refund.
4. How to Request a Refund
- Email billing@jobhops.in from the email address on your JobHops account.
- Include your payment reference / order ID and a short description of what went wrong.
- We respond within 2 business days. Approved refunds are issued back to your original payment method and typically appear within 5–10 business days, depending on your bank.
5. Chargebacks and Disputes
Please contact us before filing a chargeback with your bank — in almost every case we can resolve the issue faster directly. If you file a chargeback for a completed, delivered digital product, your JobHops account may be suspended pending review.
6. Contact
Billing questions: billing@jobhops.in. General support: support@jobhops.in.